About the Client Care Coordinator Position

Who you’ll work with

At Elise Buie Family Law Group, we’re seeking a compassionate and detail-oriented Client Care Coordinator to be the first point of contact for individuals facing life transitions. This role combines relationship building, sales expertise, and exceptional communication skills to guide potential clients through their initial interactions with our firm. At Elise Buie Family Law Group, we are committed to care, integrity, and excellence. We pride ourselves on a cohesive, compassionate environment where each person’s growth is nurtured, and every day is an opportunity to make a meaningful impact. Join us, and be part of a firm that truly values unreasonable hospitality.

What you’ll be doing

As a Client Care Coordinator, you will handle a wide range of potential client engagement, sales, and intake duties, including:

• Build relationships with potential new clients
• Maintaining target conversion rates by successfully converting qualified potential new clients (PNCs) into scheduled consultations
• Demonstrating consistent responsiveness through timely communication and systematic follow-up with all PNCs
• Delivering exceptional PNC experience through accurate needs assessment, empathetic and professional communication, and timely consultation booking
• Handling confidential client and firm matters with discretion
• Performing data entry and management within a CRM with keen attention to detail
• Collaborating with team members to enhance client intake processes and improve firm-client relationships
• Attending and contributing to team meetings and participating in continuous learning opportunities

What you bring

• A Bachelor’s degree or two years of relevant work experience
• At least two years of experience in customer service and/or sales
• Experience with a CRM, Dropbox, Adobe, MS Office 365, Slack, Apple, and Clio or the ability to learn quickly
• Strong interpersonal skills, high emotional intelligence, and customer-service knowledge
• A growth mindset with a willingness to learn, be open to feedback, and embrace change
• A proactive, team-oriented approach with the ability to build collaborative relationships
• Ability to work independently, think critically, and problem-solve effectively
• Excellent written and verbal communication skills, including stellar writing abilities
• Commitment to work some weekends as needed
• A strong sense of community and a desire to network, market, and lead
• Access to reliable internet and phone to perform job duties
• Must be able to pass a background check

What you get

Employees and/or their dependents are offered partially subsidized medical and dental insurance, long-term disability, life insurance, and a matching 401k plan, subject to plan requirements. Employees will also receive annual paid time off including, 9 paid holidays, 5 paid personal days, up to 4 weeks paid and up to 8 weeks unpaid bonding leave, paid volunteer time, and additional sick time. The firm is also a fully remote (work-from-home) workplace. Please use this link to access additional information about perks and benefits provided to EBFLG employees.

Hourly Pay Range: $18-$24

Core Values:

• We operate with integrity, professionalism, and the highest ethical standards, with civility, quality, and responsiveness.
• We are expert legal practitioners who embrace a growth mindset. We constantly learn cutting-edge legal developments and client-centered technology to radically transform family conflict with innovative solutions.
• We are compassionate & holistic. We connect with the highest level of unreasonable hospitality and are stewards of others’ needs.
• We value radical candor. We care personally and challenge directly. We say what we mean and mean what we say with kindness.
• We empower & educate our clients. Using our clients’ short-term & long-term goals, we empower our clients to make sound, informed, and emotionally-intelligent decisions.
• We dream big, and we dream together. We inspire everyone to dream big and help people live their best lives.

Location: Remote – Seattle, WA

We are an equal opportunity employer

In furtherance of our culture of embracing diversity, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.

All inquiries will be maintained in strict confidence.